Terms and conditions

The owner who manages the site www.domeniulcoroanei.com/shop will be henceforth named Shop On-Line. Use of this site implies acceptance of the terms and conditions below. We recommend reading these carefully. Shop On-Line assumes the right to change these provisions without further notice.

The entire content of this site, respectively, images, texts, graphics, symbols, graphics, programs and other data – is the property of the Domeniul Coroanei Segarcea and is protected by Copyright Law and intellectual and industrial property laws. The use without the written consent of the Domeniul Coroanei Segarcea of any of the elements listed above shall be punished in accordance with the laws in force.

Domeniul Coroanei Segarcea provides users with limited access, in their personal interest, on its site and does not give them the right to download or modify the site in part or in full, to reproduce in part or in full the site, to copy, to sell/resell or exploit this site in any other manner without its prior written consent.

The products and services are offered in the form in which they are presented on the website of the online store, they are Domeniul Coroanei Segarcea`s own products and are available within the limit of the available stock. Domeniul Coroanei Segarcea does not offer any guarantee, expressly or implicitly, regarding the operation of this site, but offers a guarantee for the information, content, materials or products on the site. Users expressly agree that use of this site and purchase of products or services are both made at your own risk.

Domeniul Coroanei Segarcea guarantees the availability of all the products presented and makes efforts to constantly update the list of products and their characteristics. 

Domeniul Coroanei Segarcea reserves the right to change product specifications without prior notice.

Domeniul Coroanei Segarcea is not responsible for any defects arising from poor preservation or storage conditions of products purchased from the site. The maximum amount of damages that can be paid by the Domeniul Coroanei Segarcea to any customer in case of non-delivery or improper delivery is the value of the amount collected from this customer.

Regardless of how the order is sent (on site, by e-mail, by phone, by any other method) acceptance of this order, so the conclusion of the agreement of will and the sale-purchase contract is made at the time of the tax invoice  (accompanying the product) signing by the customer. The tax invoice substitutes the sale-purchase contract. The launch of the order, the automatic e-mail that is sent after receiving the order and the telephone discussions, by e-mail and/or by any other methods, with the staff of the Domeniul Coroanei Segarcea, do not constitute firm acceptance of the order and therefore do not mean the conclusion of the distance contract.

The prices shown include VAT but do not include delivery costs, unless expressly stated otherwise. The purchase price printed on the invoice or tax receipt will be the same as the one communicated at the time of the order confirmation. There is no minimum order value.

Orders for products with on-site pick-up that are not paid online are kept for 2 working days after confirmation of their availability in stock. After this period, we reserve the right to sell them. Products from prepaid orders will be kept for 4 working days, and in case of no-show for collection they will be cancelled, and their value returned.

The delivery of the products is national, within the coverage of the courier partners. The Domeniul Coroanei Segarcea reserves the right to confirm the orders with the customers by contacting them, before honouring them.

The delivery of the products at the chosen national destination, within the coverage area of the courier and without additional taxes of the courier companies is of 14.99 lei per order.

The cash-on-delivery payment bears an additional cost imposed by the courier companies, of which we can bear a part, the client being incurred remaining extra-charge of 5 lei for this service. Other payment methods: online card, cash or POS card at the office, Revolut, bank transfer, does not involve any additional costs from the customer.

For large volumes and large weight orders, additional shipping costs may be incurred even if the value of the order is above the specified thresholds.

Domeniul Coroanei Segarcea reserves the right to delay or cancel deliveries of ordered products if they cannot be honoured for reasons beyond its control, which include: fires, explosions, floods, pandemics, strikes, government actions, wars, acts of terrorism, protests, riots, civil unrest or other Force Majeure impediments, according to the customs of Romanian law.

If the customer is not found at the address communicated in the order and cannot be contacted by phone for delivery, the product will be returned to the headquarters and the order will be canceled. Domeniul Coroanei Segarcea will try a new delivery without costs, regardless of the value of the ordered products. Payment for the products will be made upon delivery or in advance, if the staff of the Domeniul Coroanei Segarcea requests this.

Users who visit the Domeniul Coroanei Segarcea-shop on-line can comment on it and on the products it offers, comments that can be published on the site with prior approval. Domeniul Coroanei Segarcea reserves the right to publish only some site comments, written with decency and not those with illegal, obscene, threatening, defamatory content, which in any way disrupt the privacy of others, infringe intellectual property rights, contain viruses, target various promotional campaigns, chain letters, mass emails or any other forms of spam.

Domeniul Coroanei Segarcea does not assume any responsibility for possible damages caused by the use of the content of these comments by users of this site, the comments being offered under the same limitations of liability as the rest of the content on this site.

The site is hosted by the servers of a third-party company. The company that operates Domeniul Coroanei Segarcea online shop`s website will not be held responsible for any errors on the site regardless of the reasons for their occurrence, including changes to the site, settings, or updates. At the same time, it will not be held responsible for errors caused by the use of certain browsers to visit the site.

Domeniul Coroanei Segarcea is not responsible for the content, quality or nature of the sites that can be accessed through links on Domeniul Coroanei Segarcea online shop`s website. For those sites, the full responsibility lies with their owners.

According to the legislation in force, the possibility of waiving the purchase is applicable only to individual customers. Withdrawal of purchase within 14 days can only be applied to products delivered by courier.

Thus, the products can be returned, provided their integrity stands (no label scratches, cracks, deformed hoods, breaks, stains, impact marks, loose plugs, etc.), no later than 14 working days from the date of receipt of the products from the company courier. If the product is returned in a condition in which it can no longer be sold as new, we reserve the right to request the value of the product and at the customer’s option, we will resend the product, at his expense.

The return costs will be borne by the customer and the refund of the value of the product will be made within 14 days of return.

Return requests are sent by e-mail and must include the identification data of the product and of the person who purchased it.

The terms and conditions are subject to Romanian law. Any disputes between Domeniul Coroanei Segarcea and users/customers/buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts within the municipality of Craiova.